Wholesale Dragonwater Tea Co - Quality Loose-leaf teas and accessories

For help with specific site or order issues, please contact our Technical Support group at the address below. For general questions, please review the faq or use the General Questions email address.

Help Contacts:
General Questions: help@dragonwater.com
Technical Support: support@dragonwater.com

FAQ:
1. What forms of payment do you accept?
We accept Visa and Mastercard through our website. We also accept a Check or Money Order through our mail-in option. Mail orders are subject to availability of teas ordered when the order form is received. You will be contacted if any issues should arise.

2. What if I don't like the tea I ordered?
We want you to be completely satisfied with each and every order you make here at Dragonwater. To that end, we will happily refund or credit you for the price of any item returned. Just notify us within 30 days of receipt of your order and send us back the remaining portion of the item.

3. Is the tea loose-leaf or in tea bags?
All of our teas are the highest quality loose-leaf teas we can find. We do not currently sell our teas in tea bags, but we do offer loose-leaf tea bags that you can fill yourself.

4. Do I need to buy any accessories to enjoy the tea?
Because our teas are all provided loose-leaf (no tea bags), you will need a way to infuse the tea. This can be as simple as letting the teas settle to the bottom of your cup, but the majority of people use a ball or mesh infuser (made of metal with holes to let the water in), a mug with a builtin infuser (such as our Jenaer Glass mugs), or our loose-leaf tea bags (an open-ended bag you fill yourself).

5. How many cups of tea does 4 oz make? 2 oz?
The number of cups of tea that can be made from a given quantity of leaves varies with the tea, but in general, 2 oz (1/8 lb) of tea will make 25 cups of tea. Our 4 oz size (1/4 lb) will make 50 cups of tea. 8 oz (1/2 lb) equals 100 cups of tea and 1 lb makes 200 cups. With green, white and some herbal teas, you can make multiple cups from a single serving of leaves. Double or triple the amount of cups if you use multiple infusions.

6. What teas have caffeine?
All of our black, green, oolong, and white teas have caffeine. In addition, the exotic Mate teas have caffeine (more than regular tea). Our herbal and Rooibos teas do not have caffeine.

7. How are the teas packaged?
All our teas are sold in either airtight foil bags with a ziplock seal, or in one of our signature tins. Select the "w/tin" option when ordering to receive your teas in one of our elegant tins.